Returns & Refunds Policy – Fresh Guarantee at Flowers Bankside
Our Commitment – Flower Freshness in Bankside
At Flowers Bankside, we take pride in providing high-quality, fresh flowers to the vibrant Bankside community. Serving local households and businesses, we stand behind every bouquet and arrangement with a Fresh Flowers Guarantee. When you place your trust in us, we are committed to ensuring your experience is seamless and delightful from delivery to display.
Damaged-On-Arrival Policy
Your satisfaction with our flowers is our priority. Should your order arrive damaged or visibly wilted, please notify us within 24 hours of receipt. To help us assess the situation promptly, we kindly request that you provide photos of the flowers in their delivered state as soon as possible. This enables us to offer a quick resolution so you can enjoy beautiful blooms as intended.
Freshness Window – Our Quality Promise
Flowers Bankside sources only the freshest blooms, guaranteeing that our arrangements remain vibrant and healthy for at least five days from the delivery date, provided they are cared for as per our guidelines. If your flowers show signs of premature wilting or do not meet our freshness expectations within this window, please reach out so we can investigate and address the concern appropriately.
Refund and Replacement Options
Our goal is to ensure every customer is happy with their flower delivery. If your flowers arrive damaged or do not meet our freshness guarantee, you can choose between the following resolutions:
- Replacement: We will arrange for a free replacement bouquet, sent as quickly as possible to your Bankside address or original delivery location.
- Refund: Where a replacement is not suitable, a full or partial refund will be processed, reflecting the nature and value of your original purchase.
To initiate a refund or replacement, please contact us within the designated freshness window with your order details and supporting photos. Our team will respond swiftly to ensure your satisfaction.
How to Make a Complaint
We welcome your feedback and are eager to resolve any concerns you might have. To make a complaint regarding your order, delivery experience, or any aspect of our service, please contact our customer support. Include your order number and a description of the issue so we can help you as quickly as possible. All complaints are carefully reviewed by management, and you can expect a response within one business day.
Trusted Local Florist – Bankside’s Floral Experts
Flowers Bankside is proud to be a trusted part of the neighbourhood, providing stunning floral creations for local homes and businesses. We understand the value of trust and reliability in every bouquet delivered. The satisfaction and delight of our Bankside customers is our most important goal, and our returns, refunds, and complaints policies reflect our promise to you. Thank you for choosing us for your floral needs—your experience matters to us.
