Welcome to Flowers Bankside. The following Terms & Conditions (“Terms”) apply to all online flower delivery services operated by Flowers Bankside, including orders placed for delivery within Bankside and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making your purchase.
Throughout these Terms, “we”, “us”, and “our” refer to Flowers Bankside. “You” and “your” refer to the customer or user of our online flower delivery service. “Goods” refers to any floral arrangements, products, and related items available for purchase from Flowers Bankside.
These Terms set out the basis on which Flowers Bankside provides flower delivery services to customers in Bankside and the surrounding areas. They form a legally binding agreement between you and us and will apply to all online transactions for flower delivery. Any specific terms provided in connection with a particular product or promotion will take precedence in the event of a conflict.
3.1. Placing Orders
To place an order, select your preferred flowers or floral arrangement, add them to your online basket, and proceed to checkout. You will be guided through the process, where you may enter delivery details, choose a delivery date, and provide payment.
3.2. Order Confirmation
Once you have submitted an order, you will receive an automated confirmation acknowledging receipt. This is not acceptance of your order but a notice that we have received it. Acceptance occurs when we dispatch the goods and confirm dispatch via a separate email or notification.
3.3. Order Acceptance and Refusal
We reserve the right to decline or cancel any order prior to acceptance. Reasons may include, but are not limited to, unavailability of stock, inability to deliver to the specified address, incomplete information, or suspicion of fraud.
3.4. Amendments to Orders
If you wish to amend your order, please do so as soon as possible. Amendments may be accepted at our discretion and only where the preparation and/or dispatch of goods has not commenced. Amended orders may be subject to changes in pricing and delivery times.
All goods are subject to availability. Seasonal variations and supply chains may mean that particular flowers or products become unavailable. In such cases, we reserve the right to substitute with items of equal or greater value and similar character, ensuring the overall look and feel of your order is maintained. We will always endeavor to notify you in advance of significant substitutions.
5.1. Pricing
All prices displayed on the website are in British Pounds (GBP) and include VAT at the prevailing rate unless otherwise stated. Delivery charges, where applicable, will be displayed clearly prior to checkout.
5.2. Payment Methods
Payment for goods and any applicable delivery charges must be made in full at the time of order. We accept most major credit and debit cards, as well as other payment methods displayed at checkout. Payment is processed securely; we do not store card details on our servers.
5.3. Payment Verification
If your payment is declined by your card provider, your order will not be processed. It remains your responsibility to ensure sufficient funds and validity of payment details.
6.1. Delivery Area
We offer online flower delivery within Bankside and the surrounding local areas. Deliveries outside this area may not be available or may incur additional charges.
6.2. Delivery Dates & Times
While we strive to deliver all orders on the requested date, delivery times are not guaranteed. Delays may occur due to factors outside our control, such as severe weather, road closures, or other interruptions. We will update you as soon as possible should such delays arise.
6.3. Delivery Instructions & Acceptance
Please ensure that you provide accurate delivery instructions and contact details. Where delivery is made to a third party (e.g., as a gift), we are not responsible for actions following successful delivery. If nobody is available to accept delivery at the designated address, we may, at our discretion, leave the flowers with a neighbour or in a safe place, or attempt a redelivery.
6.4. Failed Deliveries
If delivery is unsuccessful due to incorrect information, absence at the address, or inability to access the premises, we reserve the right to charge for repeat delivery attempts or to cancel the order and issue a refund minus any reasonable costs incurred.
7.1. Your Right to Cancel
You may cancel your order, provided it has not yet been prepared or dispatched. To do so, contact us promptly. If cancellation is possible, we will confirm and issue a full refund. Once an order is in preparation or has been dispatched, cancellations cannot be guaranteed.
7.2. Perishable Goods
Due to the perishable nature of flowers, statutory rights to cancel under the Consumer Contracts Regulations 2013 do not apply to most flower orders once prepared or dispatched. Please see section 7.1 for our cancellation approach and contact us with any questions.
7.3. Refunds and Returns
If goods arrive damaged or are not as described, please contact us within 24 hours of receipt with evidence of the issue. We will investigate and, if appropriate, offer a replacement or refund. Refunds will only be made to the original payment method. We may require photographic evidence or the return of goods before issuing a refund or replacement.
7.4. Non-Delivery
In case of confirmed non-delivery, we will investigate and, if we are at fault, provide a full refund or replacement at no additional cost to you.
You agree to:
9.1. Our Responsibility
We will perform services with reasonable skill and care. If we fail to comply with our obligations under these Terms, our liability is limited to the cost of the goods purchased. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude or limit liability.
9.2. Exclusions
Except as set out in these Terms, we shall not be liable for:
9.3. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control.
All content, images, text, and designs on the Flowers Bankside website remain our property or that of our licensors. You may not reproduce, distribute, or use any part of this website for commercial purposes without our prior written consent.
Your privacy is very important to us. All personal data you provide is processed in accordance with applicable data protection laws and our privacy policy (available on request or via our website). We only use your personal information for processing orders, providing services, or as otherwise authorised by law.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your order or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms at any time, with changes taking effect immediately upon publication on our website. It is your responsibility to check the latest Terms before placing an order. If you do not agree to any change to the Terms, you should not place further orders via the website.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
These Terms constitute the entire agreement between you and Flowers Bankside in relation to your use of our online flower delivery services. Any waiver or alteration to these Terms must be agreed in writing by us.
For questions or clarifications regarding these Terms & Conditions, or to request support with online flower delivery to Bankside and surrounding areas, please contact our customer support team using the details provided on our website.
Note: These Terms & Conditions apply to all online flower delivery orders placed with Flowers Bankside by residents and customers across Bankside and adjacent local areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 49 Southwark Bridge Rd, London, SE1 9HH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bankside, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bankside.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
